Researched guidance · private intake unavailable
Delayed baggage · OS
Report Austrian delays early. The burden of proof moves.
The shared group self-service covers prompt reports; report later than the flight and you must prove the problem happened in transit.
AirlineAustrian Airlines
Initial reportOnline self-service within 3 days, or the local baggage tracing office
Claim timingWritten complaint within 21 days of bag delivery
Reviewed7 Aug 2026
First route
Report the bag.
This creates the tracing record. It does not usually replace the later documented claim.
01
Use the shared self-service when the arrival flight was operated by Austrian, Brussels, Lufthansa or SWISS.
02
Keep the emailed PIR number.
03
Late reports within 7 days are possible, but the passenger must then prove the damage occurred during the flight.
Second route
Build the claim record.
RecoupLane organises what you confirm. The airline applies its own assessment.
01
Current guidance refunds reusable items at 50% and toiletries at 100%, against receipts.
02
Keep the boarding pass and baggage tag.
03
Submit through the baggage contact form’s delay section.
Pack contents
What to keep together.
The exact official form can still ask for more. This list is the reviewed preparation baseline.
01
PIR number
02
Boarding pass
03
Baggage tag
04
Itemised receipts
05
Contents list when requested
Product boundary
What this pack does not claim.
- The refund scale is current official guidance, not a guaranteed allowance.
- Private pack generation is unavailable; this route is public guidance only.
Austrian Airlines
Keep the evidence while this route remains guidance-only.
No airline endorsement. No automatic submission. No guaranteed payment.
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